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Frequently Asked Questions

What if I want to return a product?

  • That's fine - see our returns policy - we accept returns within fourteen days

Can you customize these products?

Yes definitely - just reach out to hello@giftsbygranny.co.uk and we can quote you on your requirements and pretty much meet the majority of a customer's needs

How long does shipping take?

I aim to have your order ready within apx 48 hours and then most shipping companies take 2-4 working days.

Do you ship worldwide

Unfortunately, at the moment, we only ship to the UK

How long will it take to ship my order?

If your item is in stock, it ships within 24 working hours. For made-to-order items, it may take up to 48 hours depending on my order book. Reach out for updates on your order.